Privacy policy
Last updated: Jan 3, 2025
This Privacy Policy describes how Knight Chemicals Inc. (the "Site", "we", "us", or "our") collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from our store or otherwise communicate with us regarding the Site (collectively, the "Services"). For purposes of this Privacy Policy, "you" and "your" means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By using and accessing the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices or for legal or regulatory reasons. When we make updates, we will revise the "Last updated" date and notify you through the Site or other means as required.
How We Collect and Use Your Personal Information
1. Information We Collect and Use
Information We Collect Directly
We may collect personal information directly from you when you use our Services:
- Contact details: Name, email address, phone number, and physical address.
- Order details: Billing and shipping addresses, payment confirmation, and order history.
- Customer support information: Details provided when you contact us via email, form, or phone for inquiries or support.
Information We Collect Automatically
We may also collect usage data automatically through cookies, pixels, or other tracking technologies:
- Device and browser information: Information such as your IP address, device type, browser type, and operating system.
- Interaction data: Information about how you browse, search, and interact with the Site.
We use this data for analytics purposes and to improve the user experience, using tools such as Google Analytics.
Information from Third Parties
We may obtain information from third parties that support our Services, such as:
- Shopify: Our e-commerce platform, which processes payments and manages transactions.
- Shipping providers: FedEx and others for delivering orders.
- Scientific search behavior insights: If applicable, data from tools like CAS SciFinder to improve the experience for our scientific audience.
2. How We Use Your Personal Information
We use your personal information to:
- Fulfill your orders and ship products.
- Process payments securely via Shopify.
- Respond to your inquiries and provide customer support.
- Improve our services including catalog update and price revision.
- Detect fraudulent or illegal activities and protect account security.
How We Disclose Your Information
We may share your personal information as necessary to provide the Services:
- Service providers: Companies like Shopify and shipping partners (e.g., FedEx).
- Compliance and legal purposes: To comply with legal obligations, protect our rights, or prevent fraudulent activities.
Cookies
We use cookies to improve functionality and analyze performance. For information about Shopify's cookies, see Shopify's Cookie Policy.
You can control cookies through your browser settings. Blocking cookies may limit your use of certain features.
Children's data
Our services are intended for professionals in the chemical and pharmaceutical industries and are not directed to children. We do not knowingly collect data from individuals under 16.
Security and Retention of Your Information
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.
How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide the Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
Your Rights
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information. However, these rights are not absolute, may apply only in certain circumstances and, in certain cases, we may decline your request as permitted by law.
- Right to Access / Know: You may have a right to request access to personal information that we hold about you, including details relating to the ways in which we use and share your information.
- Right to Delete: You may have a right to request that we delete personal information we maintain about you.
- Right to Correct: You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability: You may have a right to receive a copy of the personal information we hold about you and to request that we transfer it to a third party, in certain circumstances and with certain exceptions.
- Restriction of Processing: You may have the right to ask us to stop or restrict our processing of personal information.
- Withdrawal of Consent: Where we rely on consent to process your personal information, you may have the right to withdraw this consent.
- Appeal: You may have a right to appeal our decision if we decline to process your request. You can do so by replying directly to our denial.
- Managing Communication Preferences: We may send you promotional emails, and you may opt out of receiving these at any time by using the unsubscribe option displayed in our emails to you. If you opt out, we may still send you non-promotional emails, such as those about your account or orders that you have made.
You may exercise any of these rights where indicated on our Site or by contacting us using the contact details provided below.
We will not discriminate against you for exercising any of these rights. We may need to collect information from you to verify your identity, such as your email address or account information, before providing a substantive response to the request. In accordance with applicable laws, you may designate an authorized agent to make requests on your behalf to exercise your rights. Before accepting such a request from an agent, we will require that the agent provide proof you have authorized them to act on your behalf, and we may need you to verify your identity directly with us. We will respond to your request in a timely manner as required under applicable law.
Complaints
If you have complaints about how we process your personal information, please contact us using the contact details provided below. If you are not satisfied with our response to your complaint, depending on where you live you may have the right to appeal our decision by contacting us using the contact details set out below, or lodge your complaint with your local data protection authority.
Contact Information
If you have questions about this policy or want to exercise your data rights, contact us at:
Email: sales@knightchem.com
Phone: +1-619-259-0784